Full Refund Period
Cancellation requests made within 7 calendar days after purchasing the eSIM are entitled to a full refund, provided the eSIM has not been installed/activated.
from purchase date
Refund After 7 Days
For requests made after 7 days, the refunded amount will be the full amount minus 20% for taxes and administrative fees, provided the eSIM has not been installed/activated.
Activated eSIM
Important: There is no refund for eSIMs that have already been activated, regardless of the request timeframe.
How to Request a Refund
To request cancellation and refund, contact our support providing the order number and reason for the request.